FAQ

The Jenji Team trial period is completely free of charge (no bank details required).

During the 30 days of trial (or after the 30 days have passed) you can at any time :

• Subscribe to Jenji Team, via direct debit.
• Or to switch back to the Solo plan (free version ideal for Freelancers)

Your 30-day free Jenji Team trial is a success and do you want to continue with us? Go to your personal webspace at app.jenji.io.

• Access the Configuration by clicking on your login in the menu bar.
• In the Company Preferences menu on the left side of the screen, click on Plan & Billing.
• Click on the Subscribe to Jenji Team button.
• Click on the Edit button to complete the billing information. Accept the terms and conditions to be able to validate.
• Click on Configure to set up the direct debit.
• The direct debit form is then displayed :
• Enter your personal details or those of the company by clicking on the dedicated mention.
• Fill in the required information, and click on Set up a direct debit.
• Check the data previously entered and click on Confirm.
• The direct debit has been set up.
• Your IBAN is then checked. 

The direct debit is confirmed, you can find your invoices directly via the Plan & Invoicing tab.

Your Jenji Team subscription can be canceled at any time via the Plan & Billing tab.

Jenji Team is charged 5 € excl. VAT per month per active user. A user is considered "active" from the moment he has declared and/or modified at least one expense in Jenji during the month. The number of entries and/or actions made during the month is then unlimited.

If you forgot your password, don't worry, and follow these guidelines.

Important information:

• The reset link is only valid for 15 minutes.
• The procedure is only available when you have created an account by entering an email address and a password. If you signed up for Jenji by Google authentication, the password reset procedure is not available.

From your computer, go to: app.jenji.io/login

Whichever Plan you choose, Jenji will secure your data. All your data is instantly encrypted by our servers and completely anonymous as soon as it is saved. Your data is located on platforms in Europe, in Dublin (Ireland) and Paris (France), in compliance with the EU Data Protection Directive. No data is transferred outside the European Union. Jenji is not selling the data stored on our platform.

You've tested our Team plan but it doesn't meet your needs? You can switch back to the Solo Plan at any time and enjoy the free version forever!

• Go to your personal webspace at app.jenji.io.
• Access the Configuration menu by clicking on your login in the menu bar.
• In the Company Preferences menu on the left side of the screen, click on Plan & Billing.
• Click on the End my trial period button.
• A window will appear indicating that your account will automatically switch to a Solo Plan.
• Click on OK.

You are now in Solo Plan.

For security reasons, regardless of the Plan used (Solo, Team, Enterprise), account deletion is not available by the user himself.

For free Jenji Solo version

You may request the deletion of your Solo account and related data, by the RGPD regulation, applicable since May 2018.

To do so, simply send a request for account deletion by email to support@jenji.io, indicating your Jenji ID (the email address used).

Team Plan - Single user

Revoke the mandate of the automatic monthly payment via the configuration of your account. Appointment in your personal space app.jenji.io - Plan and Billing tab.

Once the mandate is revoked, you can request the deletion of your account and related data, in accordance with the GDPR regulation, applicable since May 2018.

To do so, simply send a request for account deletion by email to support@jenji.io, indicating your Jenji ID (the email address used).

Do not hesitate to tell us the reasons why: your opinion as a user is very important to us.

Note: Our support team can also upgrade your account to a Solo Plan (free version) if you wish to keep your data and continue using Jenji.

Employee of an organization

We invite you to contact your Account Administrator, who will be able to deactivate your own account.